NEURATRON SUPPORT

Unexpected Behaviour - Other

Questions and Answers

PhotoScore hangs or crashes.

Try the following suggestions. If none of these solve the problem, please fill out our technical support form and let us know at what stage the error occurs. I.e. opening, scanning, reading, editing or exporting. Provide any error messages displayed and describe the state of PhotoScore after the error. For example, PhotoScore is unresponsive or PhotoScore closes immediately.

1. Ensure you have the latest free upgrade version of PhotoScore.

2. Try reinstalling PhotoScore using these steps.

3. Try shutting down PhotoScore, deleting the 'MusicPages' folder that is inside PhotoScore's folder on your hard disk and rerunning it. This will delete the pages you have already scanned in, but your MusicPages folder may have been corrupted.

4. Try turning off Text reading (Go to 'File>Preferences' and then click the 'Reading' tab). Try rereading again.

What can't I view PhotoScore for Windows on-line help?

PhotoScore 1, 2 & 3; PhotoScore for Windows on-line help requires HTML Help to be installed. One way of installing this is to install Microsoft® Internet Explorer® 4.0 or later.

PhotoScore 4; PhotoScore for Windows on-line help requires Adobe Reader® 6 or later to be viewed. If you do not have Adobe Reader® installed, it is available for free download from here.

How can I get PhotoScore to run in read-only user accounts under Windows 2000/XP?

The best solution is to upgrade to v4.1 which runs with no problems in read-only user accounts, although it needs to be fully installed on an account with administration rights first. To do this with PhotoScore v3.1 continue reading:

PhotoScore needs to store information about scanned pages to disk in a folder called 'MusicPages'. The path by default is within the installation folder, which may have restricted access for some users.

It is however possible for an administrator to edit the following registry key using regedit so that the 'MusicPages' folder is placed at an alternative path where a restricted user does have write access: HKEY_LOCAL_MACHINE\SOFTWARE\Neuratron\PhotoScore\Full\DataPath\MusicPagesPath This is the key for PhotoScore Professional. If using other versions, substitute the text 'Full' with 'Lite', 'Demo', 'Lite Demo', 'MIDI Lite', 'MIDI Lite Demo' etc as necessary

Reinstallation instructions

1) Uninstall PhotoScore from 'Add/Remove Programs' in Control Panel.

2) Delete the folder 'c:\Program Files\Neuratron PhotoScore' from your hard disk.

3) Click 'Start' and then 'Run' and enter 'regedit'. Locate the following registry entry and delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Neuratron\PhotoScore

4) Restart your computer.

5) Reinstall PhotoScore.