NEURATRON SUPPORT

Unexpected Behaviour - Installation

Questions and Answers

When installing PhotoScore I receive the message that the following file is missing, MSVCR71.dll.

Please click here to download a zip file containing the two missing files. These two files will need to be copied to your PhotoScore application directory (e.g. C:\Program Files\Neuratron PhotoScore).

The installation of PhotoScore hangs when the progress bar reaches 10%.

Delete the PhotoScore font from the font directory before re-attempting to install.

I am unable to enter my product id when installing PhotoScore MIDI Lite.

PhotoScore MIDI Lite does not require the entry of your product id. The box will contain a default product id that is greyed out. Please retain your product id for correspondence with us.

I get an error message when trying to open the installation file.

The download of your file may have been corrupted. Try deleting the installation file and your temporary internet files (In Internet Explorer, select 'Tools'->'Internet Options...' and under the 'General' tab select the 'Delete files' in the 'Temporary Internet files' box). Then try downloading the file again.

I am trying to reinstall PhotoScore for Windows on my computer, but receive a message saying that PhotoScore has already been installed, or that the installation disk has become corrupted. What do I do?.

Please upgrade to at least v1.86 of PhotoScore from here.